Do you get nervous standing being a first timer at a different bank’s ATM thinking about how the interface will be like (hoping the same as your old bank’s ATM interface) & how you would take out the cash with ease and take pride that you would have taken the least time inside the ATM than any of the members of the queue?
OK…i’m in, now what? i swipe the card, then i look at the monitor….stare to figure where to ‘touch’…i realize unlike PIPIP bank’s ATM there is no buttons alongside the monitor, should i press the numbers or should i touch the monitor?….yes it is the monitor…..boy, if they were recording me on the security cam, i’m sure they would have had a blast!! and i’m taking more time than usual!
People behind me might think what a ‘dork’ i am….keeping them waiting. The information architecture is similar so i have no problem navigating and then i do the needful of withdrawing the cash.
Now my dilemma is, am i out the system? (it is very clear in my previous bank’s ATM) what if i am not logged out? i can’t figure out from the screen because it is showing me something that i cant seem to comprehend …because i’m tensed about getting out there as fast as possible. Now i don’t want the next person behind me to come and withdraw all my cash right? so i press multiple buttons and leave!
Phew!!
what was that??
Did i just behave like that? or do people generally freak out every time they need to use a new system?
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