Machines can be stubborn as hell.
Imagine you have a couple of days to the due date on your credit card payment (you have no internet at home & don’t trust these internet parlors) so you have decided to drop a cheque at the bank’s ATM as (phew!). Simple ain’t it?
Well, the misadventure starts here:
Step 1: locate the nearest ATM using the ATM locator from the website (piece of cake?)
Step 2: Visit the closet ATM which is also the popular because of it’s location in the middle of the city
Step 3: Enter the ATM, find the machine/slot to drop your cheque into the machine and your’re done!
Wow! that is the ideal situation isn’t it? Here is what we faced!
Step 3: Enter the ATM, locate the machine and drop in the cheque and voila!
The cheque is spitted out by the machine so……
Step 4: Insert the cheque carefully into the machine and again it spits out!
(3 times a charm so let’s get it right this time)
Step 5: Insert the cheque carefully into the machine and voila it spits out!
Frustration mounting up! i’ve got a million things to do…. Why isn’t this simple?
What made this machine so full of hate that it rejected my cheque? Why me???
Another customer walks right in and waits for his turn so we decide let’s give him a chance with his cheque instead and viola! The machine just accepts his cheque in the first try itself!
Why me??? Why does the machine hate me?????
After asking for some help from the customer who could successfully get his cheque in, the sudden realization was that the cheque leaf was not “torn” properly from the cheque book hence…. Maybe the machine couldn’t accept it [what??? Where did this mumbo-jumbo come from? Are we 3rd world? Oh my! We are 3rd world!]
So a new cheque leaf is torn out from the cheque book and filled out to be inserted into the machine again and…… wait for it….. it spits it out again!!!!!
We decide that the ATM is jinxed for us [3rd world belief] so that we decide to locate another branch of the ATM, another good 6-7 kms from present location and proceed to find it. My foursquare as usual disappoints when it is in need
So I find it on google maps instead and reach the location amid chaotic traffic
After literally dropping a prayer in the heart… really I want to end this nightmare today… the brand new machine at this ATM is located [makes you feel that since it’s new, it’ll be more nice]
The cheque is inserted to be spit out again and the deja-vu is repeated with a another’s customer turn and his cheque getting accepted.
We give up and discover a quaint bakery with fresh baked cashew cookies.
Next day is Sunday and the ATM circus is apparently useless.
Monday I directly go to the main branch and submit the cheque for collection at the counter. Why? Because the damn machines they had installed were faulty and were taken out for exorcism.
A good book to read:
Microinteractions by Dan Saffer
Do you get nervous standing being a first timer at a different bank’s ATM thinking about how the interface will be like (hoping the same as your old bank’s ATM interface) & how you would take out the cash with ease and take pride that you would have taken the least time inside the ATM than any of the members of the queue?
OK…i’m in, now what? i swipe the card, then i look at the monitor….stare to figure where to ‘touch’…i realize unlike PIPIP bank’s ATM there is no buttons alongside the monitor, should i press the numbers or should i touch the monitor?….yes it is the monitor…..boy, if they were recording me on the security cam, i’m sure they would have had a blast!! and i’m taking more time than usual!
People behind me might think what a ‘dork’ i am….keeping them waiting. The information architecture is similar so i have no problem navigating and then i do the needful of withdrawing the cash.
Now my dilemma is, am i out the system? (it is very clear in my previous bank’s ATM) what if i am not logged out? i can’t figure out from the screen because it is showing me something that i cant seem to comprehend …because i’m tensed about getting out there as fast as possible. Now i don’t want the next person behind me to come and withdraw all my cash right? so i press multiple buttons and leave!
what was that??
Did i just behave like that? or do people generally freak out every time they need to use a new system?