Posts Tagged UCD

Had to help Dad reactivate his online trading account with PIPIP bank….boy oh boy…first we had received an activation process by snail mail. The instructions were not clear on how to reactivate, there was only activation info. Used the password in that reactivation process and logged in…it worked…grrrrr…
Then had to fill in rest of the info provided in the activation sheet…again there was no mention whether it was activation or reactivation.
On submission there was a link to login again without logging me out..how did that happen?
After I logged in….again there was no info whether my reactivation was successful or not!
Seriously who build such interfaces which is not humanized and keep you anxious throughout the process.
And don’t even get me started on the multi Browser compatibility…Come on this is 2010
Talk about virtual keyboard..yeah they are secure but Imagine i strained my eyes to get a look at the keys….imagine my Dad would have to Zoom-in and click on them
Phew….I just logged in after an hour later to check and found the profile active.
Even after all this frustration if they hadn’t activated the account…I would have just closed that account for Dad